Sales & Service Agreement
General Terms and Conditions of Sale
Our business relationships with our customers shall be based on our General Terms and Conditions of Sale, as defined below:
Contractor is providing a "turn key" system which includes all applicable standard hardware, materials, supplies and services required to provide a fully-operational system.
All work shall be completed in a workmanship like manner and in compliance with all building codes and other applicable laws.
To the extent required by law all work shall be performed by individuals duly licensed and authorized by law to perform said work.
Contractor may at its discretion engage subcontractors to perform work hereunder, provided Contractor shall fully pay said subcontractor and in all instances remain responsible for the proper completion of this Contract.
The Contractor and Customer recognize that Contractor`s original cost and time estimates may prove too low due to unforeseen events, or to factors unknown to the Contractor when the contract was made;
Customer may desire a mid-job change in the specifications that would add time and cost to the specified work possibly inconvenience the Contractor; or Other provisions of the contract may be difficult to carry out because of unforeseen events, such as a materials shortage or a labor strike. If these or other events beyond the control of the parties reasonable require adjustments to this contract, the parties shall make a good faith attempt to agree on all necessary particulars. Such agreements shall be put in writing, signed by the parties and added to this contract. Failure to reach agreement shall be deemed a dispute to be resolved as agreed herein.
Contractor warrants it is adequately insured for injury to its employees and others incurring loss or injury as a result of the acts of Contractor or its employees and subcontractors.
Contractor shall at its own expense obtain all permits necessary for the work to be performed.
Unless otherwise indicated, no taxes are included in the prices. Customer agrees to pay any taxes which are paid or payable, or assessed in connection with this Work.In the event Customer shall fail to pay any periodic or installment payment due, Contractor may cease work without breach pending payment or resolution of any dispute.
All disputes hereunder shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association.
Contractor shall not be liable for any delay due to circumstances beyond its control including strikes, casualty or general unavailability of materials. Any starting or completion dates stated by Contractor shall be subject to clarification of all technical details. Moreover, Contractor`s obligation to meet any deadlines shall be based on the punctual and proper fulfillment of the customer`s obligations. In the event of strikes, lockouts, Force Majeure, delayed shipments by suppliers or subcontractors or other causes hindering punctual Completion for reasons that Contractor are not accountable for, Contractor shall be entitled to extend the Completion date(s) by a reasonable amount of time.
All materials shall be new, in compliance with all applicable laws and codes, and shall be covered by a manufacturer`s warranty if appropriate.
The work specified herein shall be considered completed upon approval by Customer, provided that Customer`s approval shall not be unreasonably withheld. Except for any "retainage amount" (not to exceed 10%), substantial performance of the specified work in a workmanlike manner shall be considered sufficient grounds for Contractor to require final payment by Customer, except as provided in Liens and Waiver of Liens clause herein. Project is considered completed once the system is operational. Project completion does not constitute completion of any third party building,electric utility inspections. Project completion does not constitute the completion of a utility "net-meter" if applicable.
Contractor will complete the specified work in a substantial and workmanlike manner according to standard practices prevalent in Contractor`s trade. The specified work will comply with all applicable building codes and regulations.
Major equipment as supplied by third-party(ies) manufacturer(s) shall be warranted in accordance to that manufacturer`s 25 year performance guarantee & labor warranty.
Contractor disclaims any liability for direct or indirect damages due to improper modifications, alterations or repair attempts, inappropriate use or operation, insufficient ventilation of electrical equipment, non-compliance with relevant safety standards or regulations, flood, lightning, overvoltage, storm, fire (acts of nature).
Contractor will not be liable for any direct, indirect or consequential damages, losses, costs or expenses however arising in contract or tort, including without restriction any economic losses of any kind, any loss or damage to property, any personal injury, any damage or injury arising from or as a result of misuse or abuse, or the incorrect operation of the equipment.
Contractor agrees to be bound by the following conditions when performing the specified work: At the end of each day`s work, Contractor agreement to clean all debris from the work area and leave all appliances and facilities in good working order
Customer may cancel this Contract within five (5) days after signature by notifying Contractor of such in writing. Customer will be responsible for any and all incurred by the contractor prior to the cancellation.
You Save Green warranties that there will be no intrusion from natural water into any installed penetrations for 25 years following the completion of the installation. You Save Green will be responsible for repairing the intrusion area only, by means of waterproofing and damage repair. The Customer agrees age of the existing roofing should be recognized before installation and that You Save Green is not responsible for existing conditions. Detection of any leaking areas (PV array penetrations) must be reported immediately to You Save Green. Any areas affected by the intrusion will be assessed by our staff only.
To ensure compliance with requirements imposed by the IRS, please be advised that any U.S. federal tax advice contained in this communication (including any attachments) is not intended or written to be used or relied upon, and cannot be used or relied upon, for the purpose of (i) avoiding penalties under the Internal Revenue Code, or (ii) promoting, marketing or recommending to another party any transaction or matter addressed herein.
You Save Green`s direct return on investment calculations are based on industry standards, we make no guarantees for projected savings based on this proposal, and advises customers to consult their own investment professional to calculate return on investment.
1. Non-Disclosure Agreement
1.1 - This NDA shall come into effect on the date as specified in the signature block below.
1.2 - The parties wish to evaluate a potential business transaction (the "Purpose").
1.3 - A party or any of its group companies ("Discloser") may disclose to the other party or any of its group companies ("Recipient") information of a confidential or proprietary nature relating to the Purpose (the "Confidential Information").
2. Confidentiality Obligations
(a.) - Not disclose the Confidential Information save as permitted in this NDA;
(b.) - Use the Confidential Information only for the Purpose;
(c.) - Keep the Confidential Information in a safe and secure place and use reasonable measures to prevent unauthorised access, destruction, corruption or loss;
(d.) - Only share Confidential Information with its group companies, employees, agents or third-party contractors (or those of its group companies) (collectively, "Representatives") who need to know it in connection with the Purpose and who have been informed of its confidential nature; and
(e.) - Be liable for any failure of its Representatives to comply with the terms of this NDA.
2.1 - Recipient shall
(a.) - was known to Recipient without restriction before disclosure by Discloser;
(b.) - is publicly available through no fault of Recipient;
(c.) - is rightfully received by Recipient from a third party without a duty of confidentiality; or
(d.) - is independently developed by Recipient.
2.2 - Confidential Information does not include information that
2.3 - Recipient may disclose Confidential Information when compelled to do so by law if it provides reasonable prior notice to Discloser (to the extent legally permissible).
3. Confidential Information
3.1 - No party acquires any intellectual property rights under this NDA except the limited rights necessary to use the Confidential Information for the Purpose.
3.2 - Discloser warrants that it has the right to disclose the Confidential Information but does not warrant its accuracy or completeness.
3.3 - Discloser shall not be liable for any damage or loss resulting from the use of the Confidential Information, which is provided "as is".
3.4 - Upon Discloser's written request, Recipient shall immediately destroy the Confidential Information. Recipient may retain copies of Confidential Information as required by law or that is automatically stored by backup systems and which are not accessible in the normal course of business. The Confidential Information shall continue to be subject to the terms of this NDA for so long as such material is retained.
3.5 - Neither party shall export or transfer any Confidential Information without complying with any applicable export control legislation.
4.1 - A party may terminate this NDA with 30 days prior written notice, but this NDA's provisions will survive as to Confidential Information that is disclosed before termination.
4.2 - Unless the parties otherwise agree in writing, Recipient's duty to protect a piece of Confidential Information expires three years from its disclosure.
4.3 - This NDA imposes no obligation to proceed with any business transaction.
4.4 - This NDA does not create any agency or partnership relationship.
4.5 - This NDA is not assignable or transferable by either party without the prior written consent of the other party.
4.6 - This NDA is the parties’ entire agreement on this topic, superseding any prior or contemporaneous agreements.
4.7 - Any amendments to this NDA must be in writing and signed by both parties.
4.8 - Only Discloser and Recipient and their respective group companies have any rights under this NDA. The parties may terminate or amend this NDA without the consent of such group companies.
4.9 - This NDA and any dispute, claim or controversy arising under or in connection with this NDA, shall be governed by the laws of England.
4.10 - The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any claim that arises out of or in connection with this NDA (including non-contractual disputes or claims).
4.11 - This NDA is executed by electronic signature, which shall be considered as an original signature for all purposes and shall have the same force and effect as an original signature.
NON DISCLOSURE & PROPRIETARY AGREEMENT
WHEREAS, the Parties possess information (“Proprietary Information”), including, but not limited to confidential electricity bills, tariff data, technical plans, technical specifications, data, drawings, sketches, and specifications which they consider proprietary and/or confidential relating to Photoelectric solar projects, Equipment efficiency, Carbon Credit and Photoelectric strategy in providing Solutions for Solar and Electrical & Electronics equipment efficiency and Manufactured products; and
WHEREAS, the Parties desire to disclose to each other, subject to the terms of this Agreement, some of such proprietary and/or confidential information; and
WHEREAS, the Parties wish to define their rights with respect to any information exchanged, and to protect any proprietary and/or confidential information and novel features contained therein in accordance with the terms of this Agreement; and
WHEREAS, the Parties wish to define their rights with respect to any design, plan, execution, Software Algorithm, Video, Mobile Application, Marketing material template design, prepared by 2nd party are proprietary and/or confidential information belongs to M/s Photoelectric Solar System Pvt Ltd; and
WHEREAS, the Parties wish to regulate how Proprietary Information (Photoelectric defined) is to be treated while in the possession or control of a Receiving Party (Photoelectric defined), so as to protect the interests therein of the Disclosing Party (Photoelectric defined); and
NOW, THEREFORE, in consideration of the premises, promises and covenants contained herein, the Parties agree as follows:
PROPRIETARY AND/OR CONFIDENTIAL INFORMATION DEFINITIONS
“Proprietary Information” includes, but is not limited to, all information, delivered
to the Receiving Party by the Disclosing Party before, on or after the Effective
Date in connection with the Purpose, not generally known to the public, in spoken,
printed, electronic, or any other form or medium, relating directly or indirectly to:
potential customers and the projects that the disclosing party is working on,
pricing models, business processes, practices, methods, policies, plans,
publications, documents, research, operations, services, strategies, techniques,
agreements, contracts, terms of agreements, transactions, potential transactions,
negotiations, pending negotiations, know-how, trade secrets, computer programs,
computer software, applications, operating systems, software design, web design,
work-in-process, databases, manuals, records, articles, systems, material, sources
of material, supplier information, vendor information, financial information,
results, accounting information, accounting records, legal information, marketing
information, advertising information, pricing information, design information,
payroll information, staffing information, personnel information, employee lists,
supplier lists, vendor lists, developments, reports, internal controls, security
procedures, graphics, drawings, sketches, market studies, sales information,
revenue, costs, formulae, notes, communications, algorithms, product plans,
audiovisual programs, inventions, unpublished patent applications, original works
of authorship, discoveries, experimental processes, experimental results,
specifications, customer information, customer lists, of a Party or its businesses or
of any other person or entity that has entrusted information to the Party in
However, information will not be considered to be Proprietary Information if:
(a.) - If such information was known to the Receiving Party, or otherwise in public domain, or publicly available prior to its receipt under this Agreement, or became lawfully known to the Receiving Party from a source other than the Disclosing Party without breach of this Agreement by the Receiving Party; or
(b.) - If such information was disclosed to the Indian Government or others by the Disclosing Party as per Court ruling; or
(c.) - If such information was independently developed by the Receiving Party as established by documentary evidence, without reference to or use of, in whole or in part, any of the Disclosing Party’s Proprietary Information; or
(d.) - If such information is disclosed to the Receiving Party or to others on a non-restricted basis. “Disclosing Party” means a party that discloses Proprietary Information under this Agreement.
“Receiving Party” means a party that receives or acquires Proprietary Information directly or indirectly under this Agreement.
DUTY TO PROTECT
With regard to Proprietary Information disclosed by either Party, the Receiving Party agrees:
(a.) - Until five (5) years from the date of this Agreement, or until it is no longer Proprietary Information according to ARTICLE I above, whichever is earlier: (i) not to use (or permit to be accessed or used) Proprietary Information for purposes other than the Purpose defined above, and (ii) not to disclose Proprietary Information to persons other than its employees who have been determined to have a need to know to assist the necessary party in relation to the Purpose. Disclosure of Proprietary Information to any employee will be subject to each of the restrictions set forth herein; and
(b.) - Not to use Proprietary Information to benefit itself or to damage the Disclosing Party; and
(c.) - That such Proprietary Information will remain the property of the Disclosing party and is not to be mechanically or electronically copied or reproduced without the express written permission of the Disclosing Party. Except as required by applicable federal, state, or local law or regulation, or otherwise as mutually agreed in writing by the Parties, neither Party shall itself disclose, nor permit any of its representatives to disclose to any person:
Proprietary Information may only be disclosed by a Party to the other Party’s contact persons listed on Exhibit A hereto, unless otherwise direct by such a contact person in writing.
Neither party nor its advisors make any representations or warranties (express or implied) as to the accuracy or completeness of the Proprietary Information, and will have no liability to the other or any of the other’s advisors or affiliates regarding the same.
However, a Receiving Party will not be liable for:
(a.) - Disclosure of Proprietary Information pursuant to judicial action or Indian Governmental regulations or requirements, provided that the Receiving Party notifies the Disclosing Party, by registered mail, of the need for such disclosure within ten (10) calendar days after such need becomes known to the extent permitted by law; or
(b.) - Unauthorized disclosure of Proprietary Information by employees of the Receiving Party provided the Receiving Party protects such Proprietary Information to the extent normally used in safeguarding its own proprietary and/or confidential information, but in no event less than a reasonable degree of care; or
(c.) - Use or disclosure of Proprietaiy Information more than five (5) years after the date of this Agreement or after such Proprietary Information is no longer Proprietary Information in accordance with Article I above, whichever is earlier
RIGHTS AND OBLIGATIONS
No other rights or obligations other than those expressly recited herein are to be implied by this Agreement with respect to designs, pricing, terms of sale, inventions, copyrights, and Proprietary Information. Each Party hereby retains its entire right, title, and interest, including all intellectual property rights, in and to all of its Proprietary Information. Any disclosure of such Proprietary Information hereunder shall not be construed as an assignment, grant, option, license, or other transfer of any such right, title, or interest whatsoever to the Receiving Party or any of its representatives. Unless specifically provided herein, this Agreement contains all the understandings and representations between the Parties pertaining to the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter. The Parties agree that neither Party shall be under any legal obligation of any kind whatsoever, or otherwise be obligated to enter into any business or contractual relationship, investment, or transaction, by virtue of this Agreement, except for the matters specifically agreed to herein.
NO LICENSE AND WARRANTY
No license of any kind is granted to the Receiving Party under any patent or patent application, by implication or otherwise, by conveying Proprietary Information to the Receiving Party and none of such Proprietary Information which may be transmitted or exchanged by the respective Parties will constitute any representation, warranty, assurance, or guarantee of inducement by either Party to the other with respect to the infringement of patents or to the rights of others.
Exchange of Proprietary Information by and between the Parties is contemplated throughout the term of this Agreement. All provisions herein relating to holding in confidence all Proprietary Information received from the other Party will remain in full force and effect for the period as specified under ARTICLE II (a) above.
TERM AND TERMINATION
This Agreement will terminate Five (5) years from the date first written above. Termination of this Agreement will not affect the rights and obligations contained herein with respect to Proprietary Information supplied hereunder prior to termination. Upon either termination or request of the Disclosing Party, the Receiving Party shall return or destroy all originals, recorded and unrecorded copies of Proprietary Information, information derived there from and portions thereof, that remain in the Receiving Party's possession (including Proprietary Information stored on tapes, computer discs, compact discs and other media). The Receiving Party shall certify in writing its return or destruction of the Proprietary Information to the Disclosing Party.
MERGER, SEVERABILITY, AND AUTHORITY
The persons executing this document for and on behalf of the Parties represent that they are fully authorized to do so for and on behalf of their respective principals as first set forth above. This document contains the entire agreement between the Parties, and supersedes any prior oral or written agreements, understandings or communications with respect to the subject matter of this Agreement. No agreements or understanding varying or extending the same will be binding upon either Party hereto unless in writing and signed by a duly authorized representative thereof. Unless superseded by substantially similar provisions on a subsequent teaming agreement, joint venture agreement, subcontract of other contractual document, the rights and obligations of the parties set forth herein shall remain in full force and effect and shall survive the execution of the subsequent agreement.
Each Party agrees to timely notify the other Party of any claim, dispute or cause of action arising under or related to this Agreement and to negotiate in good faith to resolve any such claim, dispute or cause of action. To the extent that such negotiations fail, the Parties agree that any lawsuit or cause of action brought by one Party against the other that arises out of or is related to this Agreement shall be filed and litigated only with a court of competent jurisdiction within Mumbai, India; and the Parties hereby consent and agree to the personal jurisdiction located within Mumbai with respect to any such claim, dispute or cause of action and waive any defense or objection to the exercise of personal jurisdiction and/or venue by any such court. The Parties to this Agreement also consent and agree that this Agreement and the obligations of the Parties hereunder shall be governed by, interpreted, construed and enforced in accordance with the laws of India.
The Receiving Party recognizes and agrees that the Proprietary Information is of a
special, unique and extraordinary character which gives it a peculiar value the loss of
which cannot be reasonably or adequately compensated in damages, and that a breach
of this Agreement will cause irreparable damage and injury to the Disclosing Party. The
Receiving Party, therefore, expressly agrees that the Disclosing Party shall be entitled to
injunctive and/or other equitable relief to prevent a breach of the provisions of this
Agreement, or any other part thereof, in addition to any other remedies available to the
Disclosing Party. All remedies available to the Disclosing Party hereunder are
cumulative, and may, to the extent permitted by law, be exercised concurrently or
separately. The exercise by the Disclosing Party of any one remedy shall not be deemed
to be an election of such remedy or to preclude the exercise of any other remedy.
No provision of this Agreement may be amended or modified unless the amendment or modification is agreed to in writing and signed by the waiving Party. No waiver by either Party of any breach of any condition or provision of this Agreement to be performed by the other Party shall be deemed a waiver of any similar or dissimilar provision or condition at the same or any prior or subsequent time, nor shall the failure of or delay by either Party in exercising any right, power, or privilege under this Agreement operate as a waiver to preclude any other or further exercise of any right, power, or privilege
Neither this Agreement nor any interest herein may be assigned, in whole or in part, by either party without the prior written consent of the other party, except that, without securing such prior consent, either party shall have the right to assign this Agreement to any successor of such party by way of merger or consolidation or the acquisition of substantially all of the assets of such party; provided, however, that such successor shall expressly assume all of the obligations of such assigning party under this Agreement. IN WITNESS WHEREOF, the Parties hereto have executed this Agreement in duplicate as of the date first written above.
CODE OF ETHICS POLICY - PSSPL017
The Company has earned respect locally and internationally as a result of commitment, quality of work and excellent client service. Our success has been hard-earned, and our future depends on how we tackle the new challenges presented to us.
The primary focus of the Code of Ethics is to promote exemplary conduct. Notwithstanding this, an Partner shall be guilty of misconduct, and may be dealt with in accordance with the collective agreement and / or disciplinary code and procedure if he /she contravenes any provision of the Code of Ethics or fails to comply with any provision thereof.
This code is intended to raise ethical awareness and as a guide to day-to-day decisions. It contains guidelines for everyday events that occur in the organisation.
The code should also act as a guideline to Partners as to what is expected of them from an ethical point of view, both in their individual conduct and in their relationship with others. Compliance to the Code can be expected to enhance professionalism in dealing with clients, suppliers, fellow Partners and management.
3. The Code of Ethics - General
3.1 - Partners shall conduct business in accordance with accepted principles of honesty and shall speak truthfully in all business practices to pursue their client's legitimate objectives.
3.2 - Partners shall endeavour to understand and fairly represent their own scope of knowledge and ability in performing services.
3.3 - Partners will display integrity and fair dealing with clients, competitors and vendors to foster healthy competition and the creation of value.
3.4 - Partners will be accountable and responsible for business dealings by using all reasonable effort to resolve any disputes or impropriety with members, suppliers, clients or any other party.
3.5 - Confidentiality – No information will be revealed to any outside party by any Partner with regard to Company projects, particularly in respect of client information. The Company is privy to sensitive information that could harm its clients and the Company if the information is divulged to a third party.
3.6 - Any Partner who signs legal binding documents or any document on behalf of the Company without the proper authority will face disciplinary steps. All legal binding documents will only be signed by (a) the MD, (b) the acting MD, or (c) with the express written permission of the MD.
3.7 - Under no circumstances can any Partner enter into negotiations with clients without the consent of the Managing Director.
3.8 - Under no circumstances will any copyright material be used illegally. Any picture, video clip, text and other electronic form of data, downloaded from the Internet or received via the network should be regarded as copyright unless it specifically states the opposite. Failure to adhere to this will result in disciplinary action.
3.9 - Security – No Partner will reveal usernames, passwords or IP addresses of systems or Partners to any outside party or act in an irresponsible way when dealing with confidential information.
3.10 - Source code of applications, scripts and any other information developed by the Company that could assist hackers/crackers must be shredded, once it is no longer in use.
3.11 - Gaining access to electronic information through hacking/cracking or any other means by Partners will be deemed as misconduct and the company will initiate the appropriate investigation and disciplinary action, which may include dismissal or expulsion, as the case may be.
3.12 - No pornographic material (electronic or other) will be allowed into The Company offices/Client premises.
3.13 - No racist remarks/comments or any other form of discrimination will be tolerated. Victims of such offences should bring the matter to the attention of the HR Manager.
3.14 - If an Partner has a grievance, he/she should contact his/her manager/team leader. If the grievance or problem cannot be resolved at that level, he/she may proceed with the grievance to the HR Manager. If there is still no resolution, the HR Manager will escalate the matter to executive level.
3.15 - Vulgar language, jokes or innuendos directed toward an individual or group based on physical characteristics, stereotypes or cultural biases are unacceptable in the workplace/Client premises.
3.16 - Avoid comments, body language or distracting activity that conveys a message of disrespect towards management and / or fellow Partners.
3.17 - Any form of distraction which will affect work performance is strongly discouraged including share monitoring, music, private Internet surfing or any other form of entertainment. Any Partner indulging in these activities at the expense of the Company will face disciplinary action.
3.18 - The Companies dress code is smart casual. Meetings with senior management of other companies, or our clients, will require the appropriate dress code.
3.19 - Overt rivalry between competitors, clients or fellow Partners is strongly discouraged. We expect professional behaviour from Partners at all times.
3.20 - The Companies clients must be treated respectfully and professionally, and when occupying client offices, Partners must adhere to client policies and procedures.
3.21 - Any derogatory remarks/opinions expressed against decisions made, or stances held, by The Company shareholders, the MD or directors of the company, or fellow Partners will be regarded as highly unprofessional and damaging to the future of the Company and its Partners. This type of behaviour cannot be tolerated as it has an impact on everyone. Failure to adhere to this will result in disciplinary action.
3.22 - The use of the Companies equipment for private use is prohibited unless written permission has been obtained from management.
3.23 - Pirating of software is strictly prohibited.
3.24 - No Partner is allowed to express an opinion on the Companies policy, strategy, or products to the press, bulletin boards or any other form of electronic media under the name of the Company without written permission from management.
3.25 - All non-technical positions to be filled with PDIs. Any digression to this must be approved by the MD, with the necessary motivation, prior to making an offer to a candidate. Every effort must also be made to fill technical positions with PDIs.
4. Application of the Code
The Code of Ethics is applicable to
1. Board Members, Executive Managers, General Managers, Senior Managers, and Managers / Team Leaders.
2. All Partners of the Company
3. Clients, Consultants, Contractors, etc.
5. General Obligations
All people to whom this Code of Ethics applies shall fulfil their obligations in such a manner that they conduct business by ethical, fair and commercial competitive practices.
IN ADDITION ALL PARTNERS NEED TO ABIDE BY THE CODE OF ETHICS POLICY.
6. General Management Obligations
6.1 - The managers shall, by reason of their position of running the business
6.1.1 - Be responsible to communicate this Code and to ensure its understanding by all the Partners
6.1.2 - Be responsible for the observance of the ethical obligations
6.1.3 - Take the necessary steps for compliance within the company with the provision of this Code of Ethics
6.2 - For the purpose of this policy, a Manager includes all management from MD to manager/team leader and all Board members with due regard to the extent to which they are engaged in the affairs of the Company.
7. Manager Obligations to Clients
7.1 - A Manager shall
7.1.1 - Market the products and services accurately
7.1.2 - Disclose all relevant information regarding the products and services which clients cannot reasonably learn
7.1.3 - Charge the agreed price or, where no prices where agreed, a fair price; and
7.1.4 - Supply the products and services with a promptness that at least meets the reasonable expectation of the Client and, where supply will be delayed, inform the Client of this in good time.
7.2 - A Manager has a responsibility to the clients to fix and maintain quality standards, and in particular shall
7.2.1 - Determine the minimum quality standard for the products and services and ensure that the products and services conform to these standards.
7.2.2 - Make known any standard of quality which is higher than the customary standard, and any price premium that is justified by such higher standard; and
7.2.3 - Provide Clients with a ready means of lodging complaints about the quality of products and services.
7.3 - A Manager shall manage the company with the view to achieving the greatest possible savings and benefits for Partners and in turn clients, and in particular shall
7.3.1 - Strive to reduce inefficiencies, and establish, if applicable, efficiency in the organisation by consultation with the Partners
7.3.2 - Introduce and maintain an awareness by all Partners that the resources of the company, including time resources, are in limited supply
7.3.3 - Keep all costs at the lowest reasonable level
7.3.4 - Not abuse a position of market dominance or engage in restrictive trade practices, and
7.3.5 - Not permit any acts of bribery.
7.4 - A Manager shall respect the confidentiality of sensitive client information.
8. Obligations of Managers towards Suppliers
8.1 - A Manager shall
8.1.1 - Ensure good procurement practices with Suppliers, and in particular he / she shall
188.8.131.52 - Inform a Supplier of any bribe or attempted bribe by the Supplier's personnel of an Partner
184.108.40.206 - Terminate dealings with any Supplier which bribes Partners
220.127.116.11 - Ensure that no bribe is paid to personnel of a Supplier
8.1.2 - Ensure compliance with its debt obligations to Suppliers of credit, including lenders of money, and in particular a Manager shall
18.104.22.168 - Not apply funds acquired from a lender for a purpose which is contrary to any agreement with the lender
22.214.171.124 - Not manage in a way which increases the risks to its debtors
126.96.36.199 - Report honestly on the financial position to its creditors
188.8.131.52 - Have regard for the interests of its creditors when requesting an extension of time in which to pay, and
184.108.40.206 - Inform the creditor concerned of any inability to meet any such obligations
9. Obligations of Managers towards Partners
9.1 A Manager shall
9.1.1 Deal courteously with Partners, having regard to cultural sensitivities and individual dignity
9.1.2 Give due attention to the training and personal development of Partners
9.1.3 Provide safe working conditions
9.1.4 Not discriminate on any ground which do not affect the carrying out of the duties of the Partner
9.1.5 Provide opportunities for individuals whose potential has been restricted by unethical legislation or social discrimination in the past
9.1.6 Recognise Partner’s efforts by fair and adequate remuneration and other means
9.1.7 Protect Partners against physical, mental or emotional harassment
9.1.8 Comply with the laws governing labour relations and conditions of employment
9.1.9 Make this Code of Ethics and reasons for it known to Partners, and
9.1.10 Manage in such a way as not to unreasonable jeopardize the job security of Partners
10. Obligations of Managers towards Competitors
10.1 A Manager shall not
10.1.1 Make dishonest allegations concerning Competitors or concerning their products and services
10.1.2 Damage the business of Competitors other than by accepted commercial competitive practice
10.1.3 Acquire confidential information about a Competitor by espionage, compromise or corruption of the Competitor's Partners or any other improper means
11. Obligations of Managers towards Society at Large
11.1 Managers shall, in the carrying out of the business
11.1.1 Pay due regard to environmental and public health considerations
11.1.2 Not retrench Partners without taking due consideration of the well-being of society at large
11.1.3 Participate, within the means of the company, in projects, which will foster the upliftment of communities in which the company operates
12. Obligation of Partners other than Managers to Customers
12.1 An Partner , other than a Manager, shall
12.1.1 Support and assist Management to fulfilling its strategic, commercial and ethical obligations as set out in this Code
12.1.2 Avoid wastage of any of the resources of Clients, including time
12.1.3 Respect the confidentiality of sensitive Client information
12.1.4 Help fellow Partners in meeting their obligations, and
12.1.5 Deal courteously, politely and professionally with all clients, having regard to cultural sensitivities ad individual dignity
13. Obligation of Partners towards Managers
13.1 An Partner shall perform their duties diligently and efficiently, and in particular, shall
13.1.1 Support and assist Management to fulfil its commercial and ethical obligations as set out in this Code
13.1.2 Avoid any wastage of resources, including time
13.1.3 Refuse any bribe and report attempted bribery to a Manager
13.1.4 Report any harmful activity observed at the workplace to their immediate supervisor
13.1.5 Join Management in a commitment to improve productivity, and
13.1.6 Deal courteously, politely and professionally with all management, having regard to cultural sensitivities and individual dignity
14. Obligations of Partners to fellow Partners
14.1 An Partner shall
14.1.1 Not make false accusations against a fellow Partner
14.1.2 Not intimidate or harass a fellow Partner
14.1.3 Recognise fellow Partner's rights to freedom of association; and
14.1.4 Deal courteously, politely and professionally with fellow Partners, having regard for cultural sensitivities and individual dignity
15. Obligations of Partners towards the Society at large
15.1 An Partner shall
15.1.1 Pay due regard to environmental and public health considerations in and around the workplace
15.1.2 In the course of his/her official duties, report to the appropriate authorities, fraud, corruption, nepotism, maladministration and any other acts which constitute an offence, or which are prejudicial to the public interest
15.1.3 Refrain from favouring relatives and friends in work-related activities and never abuse his/her authority over another Partner, nor be influenced to abuse his/her authority
15.1.4 Be committed to optimal development, motivation and utilisation of company resources and the promotion of sound labour and interpersonal relations
15.1.5 Deal fairly, professionally and equitable with other Partners, irrespective of race, gender, ethnic or social origin, colour, sexual orientation, age, disability, religion, political persuasion, conscience, belief, culture or language
15.1.6 Honour the confidentiality of matters, documents, discussions, classified or implied as being confidential or secret
15.1.7 Not use or disclose any official information for personal gain or the gain of others
16. Obligations of Suppliers and Lenders towards the Company
16.1 A Supplier of any product or service shall strive to provide products and services of good quality which comply with agreed standards at a competitive price within the agreed delivery period, in relation to the obligations to its client
16.2 A Supplier on credit, including a lender of money, shall not
16.2.1 Charge interest unless the rates and conditions are agreed in writing with the company, unless it is a standard condition of a company to charge interest for extended credit
16.2.2 Abuse a position of market dominance to engage in a restrictive trade practice
17. Obligations of Suppliers and Lenders towards Management
17.1 A Supplier on credit, including a lender of money, shall not
17.1.1 Withdraw credit facilities from the enterprise unjustifiably
17.1.2 Take advantage of a dominant market position to enforce unfair conditions or obligations upon the Company through the threat of withdrawal of credit facilities
18. Conflict of interest
18.1 Each Manager / Partner must declare any personal or private financial of business interests in any company with business relations to the Company or its Subsidiaries, Suppliers or Competitors
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